Frequently Asked Questions

Almost all of our pieces are made to order especially for you to your specifications, to meet your special requests such as stone selection, size requests or metal preference.

Made-to-order parts are final sale and may only be returned for adjustments or changes. If you think your order does not fit you exactly or you want to make a change, we can help you! Contact our Customer Experience team here .

In-stock pieces are always made in 8K, 14K or 18K yellow, white or rose gold, and rings are often available in international gauge sizes.

To confirm whether a product you are interested in is in stock, please feel free to contact our Customer Experience team.

All of our in-stock items are mid-range for typical ring sizes and can be easily resized up or down in most cases.

If you are interested in a one-of-a-kind or collectible ring and are confident in your or your partner’s ring size, please contact us and wait for resizing. If you are unsure of the required ring size, we recommend you get support from our ring size guide page. All rings purchased are eligible for free resizing. For any sizing questions or concerns, please contact us .

If you need help determining your ring size, the best option is to work with an experienced jeweler. There are many factors to keep in mind when it comes to ring size, and using an at-home kit without the help of a professional may be inaccurate. The size of our hands naturally fluctuates depending on diet, exercise and environmental factors.